Returns

How to Return  

 

When you place an order with us on georginadee.com, you are welcome to return any item(s) within 14 days of delivery.

Currently item(s) may not be exchanged; we ask you to place a new order with us online.

 

Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s).. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

 

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance please contact us on +44 7715 559 764 or clientservices@georginadee.com.

 

To Return your Order  

 

  • Please fully complete the returns form, including the order number.

  • Enclose the returns form with the item(s) you wish to return in the original box.

  • Attach the returns label provided to the outside of the box.

  • Call us on +44 7715 559 764 to arrange for pick up.

 

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

 

Georgina Dee Limited 
3rd Floor, 207 Regent Street, 
England, W1B 3HH

 

Damaged or Incorrect Items  

 

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

 

Refund  

 

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.

Shipping

Domestic & International Shipping

 

When your order is shipped, we will send you a confirmatory email, which will include your tracking number. You can track and trace your order using this link. Order status may take up to 1 hour to update after the order has been placed.

 

A signature will be required upon delivery of your order.

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

 

When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed.

To contact us regarding shipping you can call us on +44 7715 559 764 or email us on clientservices@georginadee.com.

 

Insurance & Delivery 

 

When your order is shipped, we will send you a confirmatory email, which will include your tracking number. You can track and trace your order using this link. Order status may take up to 1 hour to update after the order has been placed.

 

A signature will be required upon delivery of your order.

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

 

When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed.

To contact us regarding shipping you can call us on +44 7715 559 764 or email us on clientservices@georginadee.com.

CUSTOMER CARE POLICY

Cancellations

Cancelling your Order

 

If you are based in the EU, you have the right to cancel your contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

 

To exercise the right to cancel, please inform us by letter to: Notice of Contract Cancellation, Georgina Dee Limited, 3rd Floor, 207 Regent Stret, London, England, W1B 3HH or by email to: clientservices@georginadee.com. You may also cancel your order by using the contact us form, but it is not obligatory.

© 2018 by Georgina Dee Limited

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